This Privacy Policy describes how KaizenScape ("we", "our", or "us") collects, uses, and protects information that you provide when you use our website or engage with our services. We are committed to ensuring that your privacy is protected and that any information you share with us is handled in accordance with applicable data protection laws.
By using our website or submitting information through our contact form, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Name and contact details (first name, last name, email address, company name)
- Enquiry details and any information you voluntarily provide in messages sent to us
- Information about your organisation and the services you are interested in
- Usage data collected automatically when you visit our website, such as IP address, browser type, pages viewed, and time spent on the site
- Cookies and similar tracking technologies (see Section 7 below)
We only collect personal data that is necessary for the purposes described in this policy. We do not collect sensitive personal data unless required by law or explicitly consented to by you.
2. How We Use Your Information
The information we collect may be used in the following ways:
- To respond to your enquiries and provide the services you have requested
- To communicate with you regarding your engagement with KaizenScape
- To improve our website, services, and overall user experience
- To send periodic communications, including updates or newsletters, where you have opted in to receive these
- To comply with our legal and regulatory obligations
- To fulfil our contractual obligations when you become a client
We will not use your personal information for purposes other than those listed above without first obtaining your explicit consent.
3. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Consent — where you have given clear consent for us to process your data for a specific purpose
- Contract — where processing is necessary to fulfil a contract with you or take steps prior to entering into one
- Legitimate interests — where we have a legitimate business reason to process data that does not override your rights
- Legal obligation — where we are required to process data to comply with applicable law
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With trusted service providers who assist us in operating our website or conducting our business, subject to strict confidentiality obligations
- Where required by law, regulation, or court order
- To protect the rights, property, or safety of KaizenScape, our clients, or others
- In connection with a business merger, acquisition, or sale of assets, where the acquiring party agrees to honour this policy
Any third parties with whom we share data are required to process it in accordance with applicable data protection laws and this Privacy Policy.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data submitted via our contact form is typically retained for up to 24 months unless an ongoing engagement relationship exists. Client data is retained in accordance with our contractual obligations and applicable legal requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure encrypted communications (HTTPS) on our website
- Access controls limiting data access to authorised personnel only
- Regular review of our data collection, storage, and processing practices
- Confidentiality obligations for all staff and contractors who handle personal data
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and you provide information at your own risk.
7. Cookies
Our website may use cookies — small text files placed on your device — to improve your browsing experience. Cookies help us understand how visitors use our site and allow us to improve it accordingly.
We may use the following types of cookies:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — help us understand how visitors interact with the website (e.g. pages visited, time on site)
- Preference cookies — remember your settings and preferences to improve your experience
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data in certain circumstances
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, commonly used format
- Right to object — to object to processing of your data on grounds of legitimate interest
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at hello@kaizenscape.com. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to external websites or services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed.
Continued use of our website or services after changes have been posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@kaizenscape.com
We are committed to resolving any complaints or concerns you may have about the way we handle your personal information.